Terms and Conditions of the Store:
WooCommerce:
We collect information about you during the checkout process on our store. These are only information needed for completing your order and sending it to your given address.
What we collect and store
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of basket contents while you’re browsing our site.
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 5 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
What we share with others
We share information with third parties who help us provide our orders and store services to you: analytics, marketing, payment gateways, shipping providers.
Order Cancellation
Once an order is placed with My Wallet sp. z o.o. it cannot be cancelled as our products are of a bespoke (personalised) nature, you cannot cancel your order without paying the full purchase price. Also, products cannot be returned if no longer required. Although, it may be cancelled/amended within 2 business hours at the discretion of the company director.
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
The right of withdrawal does not apply to Consumers or Entrepreneurs with consumer rights in respect of contracts where the subject matter is a non-prefabricated item made according to the consumer’s specifications or clearly personalised (prints, preordered items, digital files etc.). This applies in particular to artistic photographic prints produced individually to order, in the format selected by the customer, on a specified type of paper or in a limited specification. Therefore, orders for such products are not eligible for return.
Returns Policy
We will only accept order returns if products are faulty or damaged so please check your order carefully in the presence of the delivery driver. If the product is damaged or faulty, report it immediately to the driver and contact us the same day. Provide a full description of the issue along with attached photos. You should quote your order number and the reason. All correspondence should be sent to the email address provided after your purchase or using Contact form. When returning items, please ensure they are packaged in, or as near to, the same condition you received them (where applicable) and secure before sending.
If you withdraw from this contract in respect of goods eligible for return, we shall reimburse all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed of your decision.
Payments
We accept payments through Paynow. When processing payments, some of your data will be passed to Paynow, including information required to process or support the payment, such as the purchase total and billing information.
The entity providing online payment processing for card payments is Autopay S.A.
Payment methods:
◦ Visa
◦ Mastercard
◦ Visa Mobile
◦ ApplePay
◦ GooglePay
◦ Blik
